Customer & Commercial Strategy Manager / Senior Manager (Customer Strategy & Design)

About Deloitte Digital 

In this age of disruption, organisations need to navigate the future with confidence. Deloitte Digital helps leading organisations shape their future and drive customer-driven growth by connecting strategic thinking, deep human insights, innovation & design, and digital technologies, data, and AI.

Job Description

We are seeking an experienced Customer & Commercial Strategy Manager / Senior Manager for a permanent role at our Helsinki office. You will work in the following areas:

• Growth Strategy: Define future markets and revenue streams.
• Customer Strategy: Identify target customer segments, product mix, and channels.
• Commercial Excellence: Ensure profitable market entry and new business value.
• Digital and AI Strategy & Products: Explore technological opportunities and develop future digital and AI-enabled products.

Key Responsibilities

• Conducting market research, customer segmentation, and competitive analysis.
• Defining strategies to enhance customer engagement, loyalty, and satisfaction.
• Aligning customer strategy with business objectives.
• Planning and executing strategies, establishing, measuring, and following up on KPI frameworks.

Roles and Responsibilities 

• Offering Development: Lead the development of customer & commercial strategy offerings, methodologies, and points of view.
• Business Development: Build client relationships, lead sales teams, and craft market propositions and shape proposals to client needs.
• Project Delivery: Manage project teams and deliver impactful client projects.
• People Development: Coach and support junior colleagues.

What Do We Offer 

• An ambitious team of management consultants, strategists, designers, and technical experts.
• A flat hierarchy with delegated responsibility and growth opportunities.
• Access to a global network of 470,000+ professionals in 150 countries.
• Opportunities to work on impactful projects with leading companies. organisations.
• Tailored coaching for career development and growth.
• Flexibility of a hybrid work environment, allowing you to balance work and personal commitments in a way that suits you best.

Qualifications

• 7+ years of relevant experience (e.g., top-tier management consulting, corporate strategy).
• Proficiency in strategy work, operating model, and strategic customer experience (CX) development with executive-level decision-makers.
• Industry experience in industrial, financial and/or consumer sector.
• Experience in offering and go-to-market development and sales.
• Understanding of design thinking and human-centric approaches in business development.
• Understanding of possibilities of new digital technologies to elevate the customer experience.
• Strong networking skills and personal impact. Experience in working with cross-border teams and organizations is a plus.
• Results-oriented, proactive, entrepreneurial, and collaborative mindset.
• Analytical and creative problem-solving skills.
• Master's degree in a relevant field (Business Administration, Economics, STEM) with excellent academic performance.
• Excellent written and spoken communication skills in Finnish and English. Swedish, Norwegian and/or Danish proficiency is a plus.

Additional Information

We are looking forward to your application!

🕒 When: Apply now or by Sunday, 14th of June at the latest. Please note that we may proceed with the recruitment process and interviews already during the application period.

👉 How: Please submit your application through our recruitment system. Be sure to include your CV and cover letter. In your cover letter, please tell us what interests you about the role, about your relevant project experience and what kind of colleague you would be.

📩 Questions about the role or recruitment process: You can read more about us and our recruitment process on our website. If you did not find the answer you were looking for, please contact us with your questions at rekry@deloitte.fi. For questions regarding the position please reach out to Customer Portfolio Lead Petrus Lindqvist (+358 50 567 0479) or petrus.lindqvist@deloitte.fi) on 11th June 2025 at 16:00-17:00.

💚 Get to know Deloitte: Look into our everyday life and discover more about us on LinkedIn, TikTok, Instagram, and Facebook.

Together makes progress

At Deloitte, we value diverse skills, perspectives, and experiences, as they enable us to effectively solve complex challenges for our clients. We encourage you to apply for the position if you believe your skills can contribute to our team's success.

You will have the opportunity to work alongside over 450,000 colleagues globally and nearly 900 colleagues in Finland across Audit & Assurance, Tax & Legal, and Consulting services. At Deloitte, it's all about people, each with something special to offer. We collaborate closely with one another and with our clients, making great things happen. That's how we create real change.

Deloitte is where you'll find unlimited opportunities to succeed and realise your full potential, together.