Deals with customer contact via email and telephone in an empathetic, calm, friendly, responsive and efficient manner.
Proactively demonstrate and provide focused reassurance to customers.
Be constantly alert and conscious of the customer's needs.
Make customers feel confident that their needs are being met.
Focus on the customer to ensure that full ownership is assumed and provided during every customer interaction.
Ensure that the highest levels of quality, customer satisfaction and honesty are maintained through adherence to agreed processes and Service Level Agreements.
Adheres to stringent protocols with dealing with Payment Services
Proactively seek ways to improve both own and the teams standards of customer service delivery
Proactively keep up to date on all new procedures, systems and information by being attentive to and acting upon information advised.
Qualifications / Experience:
Customer focus: 12 months previous experience in a customer service environment providing inbound telephone/email support.
Fluency in written and spoken English and Finnish.
Specialist expertise: Ability to demonstrate compassion for a caller's situation through language and intonation.
Experience in Microsoft Office and Internet
Working with others: Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale.
Effective communication: Conveys information concisely and effectively.
Excellent communication skills both verbal and written
Resilience: Demonstrates resilience and ability to work on own initiative.
Responsibility for results: Demonstrates ownership and accountability to achieve targets.
Problem solving: Demonstrates problem solving and shares best practice with the overall customer experience, focusing on customer engagement.
All offers are subject to a successful complete background screening process.
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Equality Statement: Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds.
Tämä työpaikka, Payment Support Agent - Zong (Finnish), on ilmoitettu mol -palvelussa 12.10.2016 ja sen on julkaissut Concentrix. Kyseessä on kokoaikatyö. Ilmoituksen hakuaika umpeutuu 09.11.2016. Työpaikka sijaitsee osoitteessa 9 Lanyon Place, Belfast BT1 3FJ, Northern Ireland, Britannia .
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